How can data analytics revolutionize call center operations? In March 2025, Pascal Kiefer, co-founder of Embedsy, hosted a webinar together with Rakesh Sookay, founder of BI Dashboards. This non-technical webinar highlights how Power BI enhances call center efficiency by solving key challenges, providing valuable insights, and optimizing operations. We also show how to use the Report in Power BI Embedded and dive into licensing, pricing, and security considerations. A key takeaway: Power BI Embedded works on any Microsoft Fabric Capacity, and users don't need a Power BI Pro license — making it more accessible than ever!